PRIVACY POLICY

1. Introduction

Welcome to CEO Problem Solver's Club ("we," "us," or "our"). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and what choices you have.

This Policy applies to our website at ceoproblemsolvers.club and all services we offer, including our CEO peer problem-solving sessions (collectively, the "Services"). By using our Services, you agree to the practices described in this Policy.

2. Information We Collect

2.1 Information You Give Us

When you register for a session, we collect:

•       Your name

•       Email address

•       Job title and company name

•       Any other details you choose to share in registration forms or session discussions

2.2 Information Collected Automatically

When you visit our website, we and our third-party partners may automatically collect:

•       IP address and general location

•       Browser type and device information

•       Pages visited and time spent on our site

•       Referring URLs

•       Cookies and similar tracking technologies

2.3 Session Recordings

All sessions hosted on the CEO Problem Solver's Club platform are recorded. By registering for and attending a session, you acknowledge and consent to being recorded. Recordings may capture your name, image, voice, and any comments you share during the session.

3. How We Use Your Information

We use the information we collect to:

•       Register you for sessions and send you confirmation and reminder emails

•       Communicate with you about upcoming sessions and relevant content

•       Improve our platform, sessions, and overall user experience

•       Comply with legal obligations

•       Send you marketing communications (you may opt out at any time)

•       Respond to your questions and support requests

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

4.1 Service Providers

We work with trusted third-party companies that help us run our Services. These include:

•       GoHighLevel / LeadConnector — CRM, landing pages, and registration management

•       Zoom — Video conferencing and session hosting

•       Mailchimp — Email marketing and communications

•       Google Analytics — Website traffic and usage analysis

•       LinkedIn Sales Navigator — Outreach and member engagement

These providers are only allowed to use your information to perform services on our behalf and are required to keep it confidential.

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government authority, or if we believe disclosure is necessary to protect the safety of any person or to address fraud or security issues.

4.3 Business Transfers

If our business is sold, merged, or transferred, your information may be part of that transaction. We will notify you if this occurs and your rights are affected.

5. Cookies and Tracking

We use cookies and similar tracking tools to improve your experience on our site. You can control cookie settings in your browser. Disabling cookies may affect certain features of our website.

Our use of Google Analytics means anonymized data about how you use our site is collected and processed by Google. To learn more, visit Google's Privacy Policy at policies.google.com/privacy.

6. Your Choices and Rights

6.1 For US Residents

Depending on your state, you may have the right to access, correct, or delete your personal information. Some states (such as California, Virginia, and Colorado) provide additional rights under their privacy laws. To make a request, contact us at the email below.

6.2 For Canadian Residents

We comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. You have the right to access the personal information we hold about you and to request corrections. To exercise these rights, contact us at the email below.

6.3 Email Opt-Out

Every marketing email we send includes an unsubscribe link. You may also contact us directly to be removed from our mailing list. Please note that even if you opt out of marketing emails, we may still send you important service-related communications.

7. Data Retention

We retain your personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. Registration data is typically retained for up to three (3) years. Session recordings may be retained indefinitely unless you request deletion and such deletion is feasible.

8. Data Security

We take reasonable technical and organizational steps to protect your information from unauthorized access, loss, or misuse. However, no internet transmission or electronic storage is completely secure. We encourage you to use strong passwords and to contact us immediately if you believe your account has been compromised.

9. Children's Privacy

Our Services are intended for business professionals and are not directed at children under the age of 13 (or 16 where required by applicable law). We do not knowingly collect personal information from children. If we learn we have collected such information, we will delete it promptly.

10. Third-Party Links

Our website and session materials may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before sharing any information with them.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on our website and update the Effective Date at the top. We encourage you to review this Policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

CEO Problem Solver's Club

1332 Monmouth Drive, Burlington, Ontario, Canada L7P 3J6

Email: [email protected]

Website: ceoproblemsolvers.club